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Customer Financing FAQs

I Never Received an Email about my Order, What Do I Do?

Edited

First, check your spam folder. If you still cannot find the email, please follow the steps below:

If you did not receive an email about your order from the merchant. please check with the merchant to make sure your order is in a "Sent to Customer" status. If it is, then please check the "Accounts" Tab from the dropdown on you customer application portal.

If you are logged out, and need to log back in to approve your purchase order, please follow the steps below:

  1. Visit v2.paypossible.com/login

  2. Submit your email or phone number

  3. Submit for a One Time Pass Code for Verification

  4. Enter the code and you will be logged in exactly where you left off.

If you still do not receive an email, please message us in the live chat below to speak with a Customer Service Representative or email support@paypossible.com.